Questions
How do credits work?
You start with 5 free credits. One credit analyses one video or photo. Adding places by search or from a Google Maps link is free. Credits never expire.
My import failed. Did I lose a credit?
No. If an import fails or finds no place, the credit comes back automatically. After several failed imports in one day, imports pause for a while; you are not charged.
Which links can I import?
Public posts from Instagram, TikTok, YouTube and Facebook, Google Maps links, and screenshots or videos from your phone. Private posts cannot be read.
How do I get a refund for a purchase?
Purchases are sold by Apple or Google, who handle refunds: reportaproblem.apple.com for the App Store, your order history for Google Play.
I bought credits but they are missing.
Wait a minute and reopen the Credits screen. Still missing? Write to us with the order number from your Apple or Google receipt.
How does sharing a trip work?
Share a trip’s link: anyone signed in who has the link can view the trip and save a copy. They never see your notes. “Reset link” stops the old link at once.
How do I plan a trip with friends?
In the share sheet, choose “Invite to plan together”. Up to 10 people per trip, you included. An invite link lasts 7 days. You can remove a member, and a member can leave.
How does “Invite a friend” work?
Send your invite link or code from Profile → Invite a friend. When a new user uses it within 7 days of their first sign-in, you both get 3 credits. A code is rewarded up to 10 times per 30 days.
I opened a link and landed on a web page.
Install Valinka, sign in, then tap the link again. If the app is installed, tap “Open in Valinka” on that page.
How do I report a shared trip?
Open the shared trip and tap “Report this trip”, or write to support@valinka.app with the trip link or its exact location, why you think it is illegal, your name and email (optional for child sexual abuse material), and a statement that your report is accurate and made in good faith. We confirm receipt and tell you the decision and how to contest it.
How do I turn off crash reports and statistics?
Settings → Notifications & privacy → switch off “Help improve Valinka”.
How do I download my data?
Settings → Notifications & privacy → “Download my data”.
How do I delete my account?
Settings → Notifications & privacy → “Delete account”. All the details are on the Delete account page.
Legal notice (Impressum)
Imene Hajji, [Business address — O1], Germany.
Email: support@valinka.app
Responsible for content: Imene Hajji (same address).