Delete your account

In the app

1Open Valinka and go to Profile → Settings → Notifications & privacy.
2Tap “Delete account”.
3Type DELETE to confirm, then tap “Delete account”.

You can also remove Valinka from your Apple ID’s ‘Sign in with Apple’ list.

Without the app

Write to support@valinka.app with the subject “Delete my account”, from the email address of your Valinka account.

To protect you, we delete only after a confirmation sent to the account’s email address is answered. If you signed in with Apple and hid your email, write from the Apple relay address or tell us which sign-in you used; we may ask a question only the account owner can answer. We never ask for an identity document.

What is deleted

Your account and sign-in (name, email, profile photo)
Your trips, their notes and cover photos
Your imports and saved places
Any uploaded file still stored
Your credit balance and credit history (unused credits are lost and not refunded)
Your invite code
Your membership of other people’s trips
The share and invite links of your trips, which stop working
Trips you own are deleted for everyone (members keep their own imports)

What is kept

What is kept
Kept	Why	How long
Places found in public posts (shared cache; no user id, cannot be linked to you)	it describes the public post, not you	[O16]
Fingerprint of an uploaded file and the places found in it (no user id)	avoids analysing the same file twice	90 days after last use
A keyed hash of your Google or Apple identity	free welcome credits are given once per identity	[O16]
Places you added to another person’s shared trip	they belong to that trip	until its owner deletes them
Copies of your shared trip that other people saved	they are their own trips	theirs to delete
Purchase records at Apple or Google, and at our purchase provider RevenueCat	accounting and legal duties of the stores	their rules; see [O7]
Anonymous crash reports and statistics already sent	not linked to you	[O16]

How long it takes

In the app, deletion is immediate and cannot be undone. By email, we delete within 30 days of confirming the request. Backups expire after [backup window — O16].

Delete only some data

You can delete a single trip or import in the app without deleting your account (trip or import menu → Delete). To download a copy first: Settings → Notifications & privacy → “Download my data”.